Store Policy

Customer Care

Contact

If you have questions about choosing the right pickups, your order, or a custom build, you can reach me here:

• Response time: typically within 24 Hours (Monday-Friday. Response times may vary on Saturdays and Sunday's).

Orders & Lead Times

• Most items can be dispatched immediately. If this is not the case for a particular product, the wait time will be listed on the product page for that item.

• If you’ve ordered multiple items, your order may ship together unless agreed otherwise.

• Custom builds: once we agree the specification, I’ll confirm an estimated lead time based on workload and parts availability.

Shipping

• UK shipping options and costs are shown at checkout.

• International shipping is available to most destinations, and are shown at checkout . If your country isn’t listed, please contact me and I’ll see what I can do.

• All orders are sent with a tracked service - carriers may vary depending on location.

Returns & Refunds

• Core models (off-the-shelf): Returns can be requested within [14] days of delivery, provided items are unused, uninstalled, and returned in original condition/packaging.

• Custom builds: Custom pickups are made to order and due to their personalised nature, are non-returnable unless faulty.

• Return postage is the responsibility of the customer, unless the item is faulty.

• Refunds are processed back to the original payment method once a return is received and inspected.

• This policy does not affect your statutory rights under UK consumer law.

Faults / Issues

If something arrives damaged or there’s a problem after installation, contact me at hello@toneaddictpickups.co.uk with details (and photos if relevant). I’ll help to resolve the issue as quickly as possible.

Privacy & Safety

Privacy

1. Introduction

Welcome to Tone Addict Pickups ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.toneaddictpickups.co.uk. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, such as your name, email address, and contact details when you fill out a form, subscribe to a newsletter, or otherwise contact us. We may also automatically collect certain information when you visit, use, or navigate the website, such as your IP address, browser type, operating system, and access times.

3. Use of Your Information

We may use the information we collect from you to:

- Provide, operate, and maintain our website.

- Improve, personalize, and expand our website.

- Understand and analyze how you use our website.

- Respond to your inquiries and provide customer support.

- Send you periodic emails, such as newsletters, promotional materials, and other information that may be of interest to you, if you have opted-in.

- Find and prevent fraud.

4. Disclosure of Your Information

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

6. Cookies and Web Beacons

We may use cookies and similar tracking technologies to track the activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

- The right to access – You have the right to request copies of your personal data.

- The right to rectification – You have the right to request that we correct any information you believe is inaccurate.

- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: hello@toneaddictpickups.co.uk

Tone Addict Pickups

Email Updates (optional)

If you subscribe to updates, you can unsubscribe at any time using the link in the email.

Cookie Policy

Cookie Policy for Tone Addict Pickups

This Cookie Policy explains how Tone Addict Pickups ("we," "us," and "our") uses cookies and similar technologies to recognize you when you visit our website at https://www.toneaddictpickups.co.uk. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

For more information about our privacy practices, please see our Privacy Policy above

In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.

1. What are cookies?

A cookie is a small data file that is placed on your device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Tone Addict Pickups) are called "first party cookies". Cookies set by parties other than the website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

2. Why do we use cookies?

We use first and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Website for advertising, analytics and other purposes. This is described in more detail below.

3. The types of cookies we use

The specific types of first and third party cookies served through our Website and the purposes they perform are described below:

Types used: Essential, Analytics, Marketing, Preferences.

We also use third-party services that may set cookies. These services include: Wix, Wix Payments, Apple Pay, Google Pay, Google Analytics.

4. Data Retention

We retain data collected through cookies for a period of 12 months.

5. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. Some data may be processed or stored outside the UK/EEA, including in the United States, by Wix and third-party service providers used to operate, secure, analyse and process payments on our website.

6. How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.

7. Contact Us

If you have any questions about our use of cookies or other technologies, please email us at hello@toneaddictpickups.co.uk

Safety / Product Use

• Pickups and electronics should be installed carefully. If you’re unsure, use a qualified technician.

• Tone Addict is not responsible for damage caused by incorrect installation, misuse, or unauthorised modification.

Wholesale Inquiries

If you’re a guitar builder, repair shop, or retailer and you’d like to discuss wholesale, trade pricing, or small-batch OEM builds, please get in touch:

• Email: hello@toneaddictpickups.co.uk

I can offer core shop models, or make something custom for your needs

Payment Methods

I accept secure payments via:

• Credit/Debit Card (processed via Wix Payments and/or integrated payment providers), Apple Pay, Google Pay.